Digital connectivity that’s safe, high quality, compliant and futureproof

We’re here to help landlords and telecoms providers make digital inclusion happen. Acting as the bridge, our multi-disciplinary team makes the process faster, safer, and futureproof.

There is no charge to landlords or residents for our services. Costs are met through the fibre network leasing fee paid by telecommunications companies, charged at a fair market rate.

Why digital connectivity is critical

The UK Government has set a target for at least 85% of UK premises to have access to gigabit-broadband by 2025. Improved digital connectivity means a more productive economy, as well as enabling remote access to services.

We are helping create a world where everyone can enjoy safe, high-quality, ultra-fast digital connectivity in their homes. This gives people access to online opportunities in education, employment and their community, so they can live life well and reach their potential.

We’re changing things – fast

The Government’s Social Housing White Paper requires housing associations to ensure residents have access to gigabit-enabled, reliable and safely installed broadband services by 2025.

The scale and pace of change demanded is unprecedented, and resource and capacity are finite. CTG drives progress by acting as the bridge between landlords and telecoms companies, helping all parties achieve their objectives.

We make it safe

We audit and manage digital infrastructure provision on behalf of landlords, enabling high quality broadband installation into homes.

We make it easy

We provide a route design and management service, planning and agreeing suitable equipment locations on behalf of landlords, and then inspecting installations once work is complete. We hold providers to account and ensure all work is carried out to the highest regulatory standards.

We make it happen

Landlords can choose the building to home, multi-fibre digital infrastructure solution provided by Complete Fibre.


Our work begins with a thorough discovery exercise, where we gather and collate a variety of information, status updates and reports on your building portfolio. Taken together with the digital infrastructure design and build reports, this provides a vital part of the blueprint that informs the final audit. This service is delivered at zero cost to landlords: it is paid for by the telecommunications providers, who are required to cover any reasonable costs incurred as part of the digital connectivity delivery.

Following this, we can help you develop a digital connectivity strategy across the building portfolio and design the digital infrastructure for your MDUs. The Complete Fibre service gives you the further option of a building to home digital infrastructure solution.

An evidence based approach, with digital handover pack

Whoever you choose to work with on your digital infrastructure design and installation, the CTG discovery phase supports an evidence-based approach. Post-installation we complete an audit, to establish that all works are safe, meet industry standards and are in accordance with the design. This audit is undertaken by our team of independent inspectors, giving full transparency over the structural integrity of buildings and safety of residents.

Our digital handover pack meets Golden Thread principles and meshes seamlessly with your in-house systems, providing a detailed and clear asset record to underpin ongoing compliance. The CTG audit approach has been developed in consultation with a group of landlords and housing associations, and significantly reduces risk for landlords and telecommunications providers alike.

Route design

Our services for landlords include digital infrastructure planning and route design for MDUs.

We recommend the most suitable locations for digital infrastructure to come into and through buildings, up to the floors or landings where residents live. Once the design for digital infrastructure is developed, strict administrative and quality assurance protocols need to be passed before the build phase commences.

In keeping with Golden Thread principles, a digital asset record is maintained during the build, with route design details continually reviewed and adapted. This rigorous process means providers are fully accountable, and all work is carried out to the highest regulatory standards.

Building to home

Complete Fibre, the independent installation arm of CTG Holdings, is a building to home digital infratructure service. It exists to improve digital inclusion for
thousands of multi-occupancy and social housing homes including high-rise blocks, across the UK.

Complete Fibre does all of the hard work for telecommunications providers, creating the fibre optic infrastructure for up to four broadband operators to quickly, easily and safely plug in to the system within a building, offering digital connectivity choices to every resident in the block.

This approach removes the need for multiple installations by different companies, reducing disruption for residents, CO2 emissions and wider environmental impacts. And having fewer installations protects building integrity and lowers the risk of fire, too.

The service comes to landlords at no cost: access to the fibre network is leased by Complete Fibre to telecommunications companies at a fair market rate.

Just as for any installer of digital infrastructure, the Complete Fibre solution is independently audited by CTG. We hold Complete Fibre to account against recognised national standards, in a fully transparent and documented process.

Download our brochure explaining more about our services and how they add value for landlords