Helping your landlord enable access to ultra-fast broadband for residents

As our world continues to digitally evolve, it’s important that everyone has access to ultra-fast, reliable broadband. This means you can access education, work, healthcare and leisure services from home, via the internet.

CTG works in partnership with landlords to review and plan upgrades to digital infrastructure (the cables and wiring that enable internet service providers to connect to your home) in their buildings.


At the moment, most of the UK’s broadband networks use old copper wiring, however this technology is slowly being switched off – this is referred to as the ‘Copper Switch Off’.

The old analogue copper technology is being replaced with fibre optic cables. Fibre optic – also known as fibre broadband – delivers a more reliable and better quality experience, making it ideal for video streaming, online gaming and downloading large amounts of data at home.

The UK Government has set a target for 85% of homes to have access to ultra-fast fibre broadband by 2025, and telecommunication providers (telcos) are working at pace to meet this deadline. Telcos are working region by region and will notify you when they are planning to install fibre networks on your street.

What does CTG do?

CTG provides information and guidance around digital infrastructure for landlords. Our services include audit and fibre installation (called Complete Fibre.)

Partnering with us helps landlords ensure that any new fibre installations in a building are safe, of a good quality and meet health and safety law.
Our services are free to landlords and residents, and are paid for by telecoms companies.

Our Vision:

for every home to have safe and high-quality digital infrastructure so that everyone can connect and live life well.

Residents FAQs

CTG provide services to help landlords manage their digital infrastructure in buildings, and ensure residents can get ultra-fast, reliable and safe access to digital services. We operate in between housing associations and telecommunication providers, making sure the interests of the housing association and resident are protected during the infrastructure upgrade process.

CTG is working with housing associations to plan and implement a programme of works to put ultra-fast fibre network cables in multi-dwelling buildings, usually those over six floors.

Over the next few years, the ‘Copper Switch Off’ will take place, meaning anybody who still relies on old copper cabling to access the internet and digital services, will lose their online access as the system is switched off.

Replacing old copper cables with ultra-fast fibre ones will improve the quality and efficiency of networks that bring internet into your home.

The cables and wiring that enable internet service providers (ISPs) to connect to your home.

The old copper technology is being replaced with fibre optic cables. The cables are made of thin strands of glass or plastic that transmit data as pulses of light. This allows for faster and more reliable internet speeds, making it ideal for families and friends to be video streaming, online gaming and downloading large amounts of data at home, at the same time.

Fibre optic – also known as fibre broadband – delivers a more reliable, and better quality experience for users.

Your landlord is responsible for the digital infrastructure that makes internet access possible in your building. Our advisory services help them make sure that building safety is assured and disruption minimised while upgrading this infrastructure to fibre, and these services come at no cost to them (so there are no costs for you, either). If you choose to take advantage of the new ultra-fast fibre broadband service once it’s available, you will still need to pay for your selected package from your broadband provider, just as you do now with your current connection.

CTG’s design of the network, and the audit of the finished installation will be completed in the communal areas of your building: access to your home is not required.

Once a telecommunications company is ready to bring network cables into the building through communal areas, you will be notified. This known as Phase 1.

During Phase 2, internet service providers (ISPs) connect to the building and will offer new fibre services to your home. At this point, access will be needed to your home by the ISP you wish to use.

Your existing broadband service will continue to work as normal.

In Phase 2, once broadband providers have connected their service to the new fibre network, residents have access to fibre broadband and potentially, choice over their provider, package and price. There will be a very significant increase in broadband download speeds.

Wireless performance is adversely affected by high buildings, the position of the router within a building, the thickness of walls and ceilings, and even the weather.

The most reliable, futureproof solution is to deliver broadband services down stable, optical fibre networks all the way into your home.

As our world becomes increasingly online, the old and increasingly unreliable copper cabling is unlikely to cope with the increasing digital demands of the average home, and so eventually, it will be retired and replaced by the new fibre optic technology. 

To support the change, your landlord is putting Full Fibre infrastructure (cables and wires) into your building.