Residential Internet Provider Guidance for Residents

As our world continues to digitally evolve, it’s important that everyone has access to ultra-fast, reliable broadband. This means you can access education, work, healthcare and leisure services from home, via the internet.

CTG works in partnership with landlords to review and plan upgrades to digital infrastructure (the cables and wiring that enable internet service providers to connect to your home) in their buildings.

a father and daughter at home using a laptop together

Why?

At the moment, most of the UK’s broadband networks use old copper wiring, however this technology is slowly being switched off – this is referred to as the ‘Copper Switch Off’.

The old analogue copper technology is being replaced with fibre optic cables. Fibre optic – also known as fibre broadband – delivers a more reliable and better quality experience, making it ideal for video streaming, online gaming and downloading large amounts of data at home.

The UK Government has set a target for 85% of homes to have access to ultra-fast fibre broadband by 2025, and telecommunication providers (telcos) are working at pace to meet this deadline. Telcos are working region by region and will notify you when they are planning to install fibre networks on your street.

What does CTG do?

CTG provides information and guidance around digital infrastructure for landlords. Our services include audit and fibre installation (called Complete Fibre.)

Partnering with us helps landlords ensure that any new fibre installations in a building are safe, of a good quality and meet health and safety law.
Our services are free to landlords and residents, and are paid for by telecoms companies.

Our Vision:

for every home to have safe and high-quality digital infrastructure so that everyone can connect and live life well.

Residents FAQs

CTG delivers safe, high-quality digital infrastructure by acting as the bridge between landlords and telecommunications providers. Our multi-disciplinary team makes the process of delivering ultra-fast connectivity faster, safer and futureproof, helping digital inclusion happen at scale. 

Improved digital connectivity supports a more productive economy, remote access to essential services, and opportunities in education, employment and community life. We’re working to create a world where everyone can enjoy safe, reliable, ultra-fast digital connectivity in their home. 

The Government’s Social Housing White Paper requires housing associations to ensure residents have access to gigabit-enabled, safely installed broadband services.
CTG helps landlords meet these requirements by managing risk, assuring safety and compliance and coordinating delivery. 

We make it safe by auditing and managing digital infrastructure provision on behalf of landlords. Our assurance processes ensure installations are high quality, compliant and protect both residents and buildings. 

We make it easy by providing route design and management services, agreeing on equipment locations with landlords, inspecting completed installations and holding providers to account against regulatory standards. 

Complete Fibre is the independent installation arm of CTG Group. It delivers a building-to-home digital infrastructure solution designed to improve digital inclusion across multi-occupancy and social housing, including high-rise buildings, throughout the UK.